Terms of service

Conclusion of the contract

The presentation of SNOW PEARL's product range in the online shop does not constitute an offer to conclude a purchase contract with the customer. It is non-binding. By placing an order with SNOW PEARL via the Internet (online shop), e-mail, telephone, fax or any other means of communication and simultaneously accepting these General Terms and Conditions, the customer submits a binding offer to conclude a purchase contract with SNOW PEARL. The customer receives a confirmation of receipt of the order ("order receipt confirmation"). This confirmation does not constitute an acceptance of the offer, but is only intended to inform the customer that the order has been received by SNOW PEARL. If necessary, SNOW PEARL will separately point out to the customer possible errors in the information on the product range on the website.

The contract with SNOW PEARL is concluded when SNOW PEARL expressly accepts this offer ("Order Confirmation") or by SNOW PEARL sending the ordered product to the customer. Any order to be delivered is subject to receipt of payment and availability of goods at SNOW PEARL.

Should it become apparent after the conclusion of the contract that the ordered goods cannot be delivered either in part or in total, SNOW PEARL is entitled to withdraw from the contract in whole or in part. Changes and/or cancellations of orders require the written consent of SNOW PEARL. Expenses and costs caused by changes or cancellations on the part of the customer shall be borne by the customer.